Made for your SECONDTEAM.

REFUND POLICY

Many SECONDTEAM products are made or personalized specifically for you.

Because of this, our return policy is different from a traditional retail store.

Personalized and Made-to-Order Products

Personalized or made-to-order products generally cannot be returned or exchanged because of:

Choosing the wrong size
Choosing the wrong color
Incorrect personalization information submitted by the customer
Change of mind
Buyer’s remorse

Please double-check sizing, player names, numbers, colors, and other personalization details before completing your order.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, misprinted, or materially different from what you ordered, we’ll work to make it right.

Please contact: arikwants@gmail.com

Include:

Your order number
A description of the issue
Clear photos showing the problem

Please contact us as soon as reasonably possible after receiving your order.

Non-Personalized Products

Return eligibility for non-personalized products may vary by product.

If a non-personalized item is eligible for return, the applicable return conditions will be displayed at the time of purchase or communicated by our support team.

Cancellations

Because made-to-order products may enter production shortly after an order is placed, we cannot guarantee that an order can be changed or cancelled after submission.

If you notice an error, contact us immediately at: arikwants@gmail.com

We’ll do our best to help if production has not yet started.

Your Legal Rights